RTC Customer Service: 348-RIDE (348-7433 Voice); rtcwashoe.com; 1-800-326-6868 (TTY)
RTC Bus Passes On Your Phone with the Token Transit App
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RTC Bus Arrival Information in Real-Time with the NextBus App
9
Take Your Bike for a Ride
All RTC RIDE buses are equipped with racks to
hold two or three bicycles. Bike racks on RTC
INTERCITY buses hold three bikes. You or a
companion must be physically able to load your
bike. Bike racks are convenient and easy to
use. While drivers are not allowed to help load
or unload your bike, they can tell you how to
use the bike rack. The only contact is between
the tire and the rack, so there is little chance of
scratching. And best of all, there’s no additional
cost for using the bike rack! Free bicycle racks
are available at RTC 4TH STREET STATION and
RTC CENTENNIAL PLAZA.
Just follow these simple
steps:
1
Wait for the bus to come
to a complete stop. Lower
the bike rack by pulling up
on the release bar on the
top of the bike rack.
2
Lift your bike onto the
rack using the front slot
first and fitting your tires
into the slots.
3
With your bike already
in the rack, pull the support
arm out and up over the
front tire to secure it.
4
Before exiting the bus,
tell the driver you want
to unload the bike.
To
unload, pull the support
arm out and down over
the front tire, lift your bike
onto the curb, fold the rack
up to the locked position,
stand clear of the bus, and
signal the driver that you
are finished and it’s safe
for you to leave.
RTC RAPID – Using the bike rack:
1
Place front tire on bike
hook at the top of the rack
2
Device will close to secure
the front tire
3
Place rear tire in floor slot
and secure with straps
To remove your bike:
1
Undo lower straps on
rear tire
2
Lift bike off of the hook
3
Lock will open
4
Remove your bike carefully
Leaving the Bus
RTC RIDE buses stop only at designated bus
stops. If you’re not sure where your stop is, ask
the driver to call it out.
To signal the bus to stop, simply use the pull
cord or press the black or yellow tape beside the
window. Signal about one block before your stop
to give the driver enough time to react to your
request. The driver will pull over at the next stop.
If the driver is unable to stop in time or it is unsafe
to stop, he will continue to the next designated
bus stop and let you off there. Wait until the bus
has come to a complete stop before standing to
exit.
Please use the rear door when exiting to
allow additional passengers to board.
The rear
doors are not automatic, so you will need to push
the marked bars or strips for the doors to open.
After exiting, DO NOT cross in front of the bus.
Wait until the bus has pulled away and cross
at a designated cross walk.
Special Features
“Kneeling” Buses, Public Address Systems
and Wheelchair Lifts
Each RTC RIDE bus has a front-end “kneeling”
feature that lowers the first step to curb level
for easier access for people who have difficulty
climbing stairs. Just ask the driver to have the
bus “kneel” for you. All RTC RIDE buses have
a public address system for stop, transfer and
other announcements. In addition, our buses
are equipped with either front door ramps for
wheelchair access or wheelchair lifts located
at the rear door of the bus, both of which are
operated by the bus driver. Passengers in
wheelchairs are loaded first and the driver will
assist in securing your wheelchair. Mobility
devices up to 30" x 48" and weighing up to
600 pounds when occupied can be
accommodated. All RTC RIDE buses have two
secured wheelchair areas. Free mobility training
is available from Northern Nevada Center for
Independent Living. Call 353-3599 (353-3588 TTY).
Free WiFi Available
Free wireless internet access is available at RTC
4TH STREET STATION in downtown Reno and at
RTC CENTENNIAL PLAZA in Sparks’ Victorian
Square. RTC RIDE also has free WiFi “hot spots”
on all routes for accessing the internet. Members
of the public can board these transit services with
their portable internet access devices and check
e-mail, shop online or simply relax and surf the
web. Bandwidth for the WiFi is estimated to be
similar to a DSL line with coverage throughout
downtown Reno, Washoe Valley, and Carson City.
